Outage Reporting

Mobile FAQ's

Pocket PC Devices

1. I am able to view the home page of Minnesota Power on my Pocket PC, but when I attempt to create an outage I get an error message.
   
   When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
   
   "Unable to establish secure connection"
   
   Microsoft Pocket Internet Explorer may issue either of the following error messages:
   
   "The page you are looking for cannot be found" or "Unable to establish secure connection"
   
   To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD5 certificates with the new hashing algorithm.
   
   For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:
   
   High Encryption Pack for Pocket PC
   
   Download the needed file, and then synchronize your pocket PC.
   
   
   

PalmOne Handhelds

1. How do I access Minnesota Power’s Mobile outage reporting on my Palm?
   
   First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access our system by simply entering the following URL in your browser: http://www.mnpower.com
   
   
   

RIM Blackberry Phones

1. How do I access Minnesota Power 's outage reporting on my RIM Blackberry Pager?
   
   You must ensure that you have a browser, such as the Go.web browser, opera, or bolt, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider.
   
   Once you verify that you have a browser, you may simply enter our URL in your browser: http://www.mnpower.com
   
   
2. Why am I unable to create an outage using my Blackberry phone?
   
   Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.
   
   
3. I am able to view the home page of Minnesota Power on my Blackberry, but when I attempt to view report an outage I get an error message:
   
   You may get the message
   
   "Access Denied: Insecure SSL Request"
   
   When clicking on More Info, you may also receive the following message:
   
   "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."
   
   If you receive these messages, change your Blackberry Options settings as follows:
   
   Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."